As you may have heard, the Department of Defense made the inexplicable decision earlier this month to take the TRICARE West Region contract away from us here at TriWest Healthcare Alliance and award it to UnitedHealth Group, a company with no experience serving the military.
Earlier this week, we filed an official protest with the Government Accountability Office, highlighting a number of issues we saw with the DoD’s process of awarding the West Region contract.
During a time of unprecedented budget deficits and the military proposing increased healthcare premiums, we are particularly stunned that DoD chose a bidder who was much higher priced—especially considering we received the highest-possible performance rating.
We encourage you to learn more about the contract award and our ongoing efforts to continue serving you and your fellow military family members. Here are some articles that provide further context:
What’s At Stake
TriWest has been taking care of military families since 1996. We know what it means to serve —nearly half of TriWest’s employees are military retirees, veterans or family members —and we know life in the military has its challenges. Accessing health care should not be one of them.
We believe we owe it to you—the very people who sacrifice so much to protect our country—to make certain your health care is the absolute best it can be. What’s at stake is ensuring the highest quality health care for 2.9 million members of America’s military family.
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Thank you for your service to our country. We look forward to continuing to serve you!